AI reply generation

Claude analyzes each review — rating, sentiment, content — and writes a fitting reply in the customer's language. Set the tone (warm, professional, factual) and your brand voice once and for all.

Automatic detection of the review's language
Customizable brand voice and tone
Unlimited regeneration if a suggestion doesn't fit
Location and context taken into account

Guardrails and moderation

Every reply goes through a moderation layer before it can be approved or sent. No insulting, illegal, demeaning or personal-data-revealing content can be published.

Blocks insulting or defamatory language
Detects personal data
Cannot approve without passing moderation
Transparency: block reasons are shown

Unified inbox

All your reviews, across every platform, in a single interface. Filter, sort, search, reply.

Filters by rating, platform, location, status
Full-text search
On-demand sync
Real-time statistics

Rule-based automation

Define rules to reply automatically based on rating, platform or location. Reply instantly to positive reviews, escalate negative ones for human review.

Rules by rating, platform and priority
Configurable send delay
Negative-review escalation
Batch execution

Multi-location & team

Manage several locations and invite your team with the right roles. Everyone sees what they should.

Roles: owner, admin, member
Multi-location management
Complete audit log
Usage and quota tracking

Integrations & API

Connect GoodRevyu to your ecosystem. Sealed API keys, signed outbound webhooks, ready-to-use documentation.

Scoped API keys
HMAC-SHA256 signed webhooks
Versioned REST API /api/v1
Full developer documentation

AI guardrails — never insulting, never illegal

AI is powerful, but it must never harm your reputation. That's why GoodRevyu enforces a mandatory moderation layer: no reply can move to approved or sent status without being checked. Insulting, defamatory, illegal, demeaning or personal-data-revealing content is systematically blocked. You stay in control, the AI stays in its lane.

Security & compliance

Built from day one to protect your data and your customers' data.

Watertight multi-tenant

Every organization is isolated. No query crosses the tenant boundary: organization-level filtering at every layer.

Encryption at rest

OAuth tokens, webhook secrets and sensitive data are encrypted (AES-256-GCM). Passwords are hashed (bcrypt).

Law 25 compliance

Granular consent, right of access, portability and erasure, audit log, register of transfers outside Quebec.

Secure API keys

Only the key hash is stored. The full key is shown only once, at creation.

Features